Site Map

 

Customer Care

• Contacts within the Riello UPService and Technical support teams
• Booking a service call
• Out of hours services
• Tracking your service call
• Tracking your repair in our Service Workshop
• Service Terms and Conditions
• Service Definitions
• Service Brochure
• Service Network
• Customer comment and satifaction monitoring
• Download Zone

Support

• Hardware support policy
• Software support policy
• Manuals and Documentation
• Software downloads

Services

• Service Definitions
• Delivery services - kirbside, and delivery and siting
• Returns and Collections
• Removal and disposal of old UPS and batteries
• Commissioning (inc certificates)
• Electrical installation
• UPS monitoring software and associated accessories installation
• Teleguard remote monitoring and associated accessories installation
• Fixed price installations
• Service Workshop Inspections
  • Workshop Booking Form
• Swap Outs
• UPS Hire
• Pricing and e-Store

Testing

• Battery testing
• Load bank testing
• UPS HealthChecks

Maintenance and Warranties

• Maintenance plans - 4 Clock hour, Same day, Next Working day
• Warranty Response Times
• Warranty upgrades - One, two and three years
• On-line Warranty registration form
• On-line Maintenance enquiry form
• Documentation Downloads (registration required)
  • Platinum UPS Maintenance Plan
  • Gold UPS Maintenance Plan
  • Silver UPS Maintenance Plan
  • Generator Maintenance Plan

Spares and Crash Kits

• Spares policy and stock holding
• Spares and Spares Kits
• Crash kits

Batteries

• Manufacturers available
• How to Buy
• Supply and install
• Disposal

Repairs

• Repair policy
• Repairs warranty

Training and Certification

• UPS training schools
• Riello UPS certified engineers and Service Partners

Systems

• Emergency Call Out procedure
• Management Systems - Software, Quality, Health and Safety and Envrionment
• Method Statements and Risk Assessments (registration required)
  • UPS installation-commission
  • UPS PM and repair
  • UPS Decommission
  • Battery testing, replacement and disposal
  • Load bank testing
• Passport to Safety
• Download Documentation (registration required)
  • Quality certificate
  • Health and Safety certificate
  • SafeContractor certificate
  • Environmental certificate
  • Waste license card
  • CIS5 card

Selectors

• UPS Service selector
• Warranty table
• Services available by product

Hire

• UPS Hire

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Welcome to Riello UPS UPS Service | Part of Riello UPS | riello-ups.co.uk |

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